Financial Hope Credit Counseling Services
Dallas Rental/Utility Assistance (DRAC)/United Way
Deadline  12/1/2020
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Description  [hide this]

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Services of Hope is located in Dallas, Texas. We are currently providing Emergency and COVID 19 Assistance for the City of Dallas and Dallas County., 

Services of Hope Emergency Assistance Program provides Rental and Utility assistance with funding from the various funding sources and COVID-19 (CARES Act) and requires the following information. All documentation submitted is kept strictly confidential. Submitting an application does NOT guarantee funding.

Funds are reserved once: eligibility is established, complete supporting documentation has been submitted and verified, and a funding decision has been made. Promptly completing your application and uploading all requested documents, will expedite your application. Due to the volume of application, there is no need to call to inquire the status of your application. You will be contacted as soon as your application is approved.


Requirements  [hide this]

The following requirements apply to both (rent, or utility) assistance programs and your supporting documentation must be uploaded in the 'Documents' tab: 

Households must show they have been directly financially impacted by COVID-19 to receive more than one month of rent or utility assistance and must have one of the following as proof.

    • Letter from employer showing job loss or reduction in hours due to COVID 
    • Pre and post COVID paystubs showing reduction in hours/income
    • Pre and post COVID bank statements showing loss of income
    • Medical papers showing increased healthcare cost or inability to work during COVID due to high-risk of contracting the virus
    • Bill(s) showing increased childcare costs
    • If single parent and had to leave work due to school of childcare closure: 
      • Childcare or school closure letter
      • OR a signed letter from you stating that you are a single parent who had to leave work because of childcare/school closure (must include name of school, name of child(ren) and grade(s))
  1. Applicants should reside in the CITY of Dallas, Texas.
  2. Each adult in the household (18 yrs and over) must complete and submit the Employer Verification Form located in the 'Documents' tab.  Those who cannot, must submit a signed Letter of Explanation located in the 'Documents' tab.  
  3. All adult members of the household (18 yrs and over) must submit one (1) months' proof of income BEFORE (pre-March 1, 2020) & AFTER (post-March 16, 2020) being financially impacted by COVID-19. This includes complete pay stubs, Social Security/SSI, Pension, Unemployment benefits, Retirement, Disability, etc.  Those who cannot provide documentation of income, must submit a  must signed Letter of Explanation, located in the 'Documents' tab.
  4. Self-Employed applicants must provide documentation to show the difference of income before and after being finally impacted by COVID-19.  Documentation of required business closing and pre-post COVID banking account statements fulfill this requirement.
  5. Proof of current enrollment for household adults (18 yrs and over) who are full time High School or College students must be submitted.  Does not apply to the Head of Household. 
  6. If applying for Utility Assistance, applicants must submit the utility bill(s) for the month(s) assistance is being requested.  
  7. If applying for Rental Assistance, applicants must submit their current lease agreement or statement(s) for the month(s) assistance is being requested. 


Restrictions  [hide this]

The following restrictions apply to the City of Dallas Emergency Housing Assistance Program: 

  1. Assistance is available only for residents of the City of Dallas. 
  2. Initial assistance is provided for back-pay of debt since March 1, 2020.  Only the amount of your rent and utility bills up to $1,500 will be provided.   
  3. Payments will be made directly to the landlord or utility company to be credited to the account indicated in the application.  Payments will not be made to individual applicants.  
  4. Assistance is not available to residents of public housing or Section 8 voucher holders.
  5. Assistance is not available to families living in units owned by immediate family members. Immediate family ties include (whether by blood, marriage or adoption) the spouse, parent (including a stepparent), child (including a stepchild), brother, sister (including a stepbrother or stepsister), grandparent, grandchild, and in-laws.

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